UX Researcher

Synergis Creative

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Advisory (Lead) UX Researcher

Full-time

Alpharetta, GA

What does a great User Experience Researcher do?

As a User Experience Researcher with us, you will work directly and collaboratively with the Account Processing UX team to provide user experience research to inform the direction of the design for software that is both usable and appealing. You will work in a dynamic environment, stay current with UX research principles, understand the full experience design cycle, and are a motivation for innovation. If you have experience conducting user experience research for complex systems for both B2B and B2C users and you’re looking to make a significant market impact, then we want you to join our team!

Basic Qualifications for Consideration:

10 + years of UX research experience

Expertise with UX research and tools such as UserZoom or similar software

Experience with UX research methodologies (usability testing, card sorting, tree tests, click tests) and the understanding of when to use which

A solid UX research process focused on outcomes

Travel required: up to 5%

High School diploma or equivalent required; Bachelor’s degree preferred

Preferred Qualifications for Consideration:

A solid UX research process focused on outcomes.

Ability to collaborate and communicate closely with teams and other partners in a distributed model.

Strong intuition and a natural ability to empathize with different people.

Outstanding communication skills with the ability to persuade others of your good ideas.

Comfortable working in a collaborative fashion, on user experience research activities throughout the software development life cycle, often with numerous initiatives occurring concurrently.

A constant thirst to learn and grow. Willingness to share knowledge and experience with the team and learn from them.

Ability to gracefully give and receive critical feedback.

Awareness of how to make things happen within an organization.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about our client:

To support the total well-being of our associates, we take a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are proud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Our bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Our company is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with us and Find Your Forward with us.

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