UX Research Lead

Synergis Creative

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Title: UX Research Lead

Duration: 5+ month contract

Location: NYC


This is a role of UX Research Lead on the Payments team specifically focused on Financial Health, Insights, and Savings Goals. You will be responsible for working closely with cross-functional stakeholders in order to develop and execute research to inform new iterations and strategy of the product area.


In the role, you will:

·      Design, implement, and lead primary qualitative and quantitative research

·      Moderate interviews

·      Conduct literature reviews

·      Monitor and report on ongoing tracking studies

·      Create impactful deliverables

·      Advocate research findings to diverse audiences through written and oral presentations

·      Consult on strategic implications

·      Work with content at many levels (style guides, templates, analytics). Partner with Product, Program Management, UX, UXR, engineering, support operations, legal, PR, and other editorial groups to ensure content consistency and transparency



– B.A./B.S. (Completed) in Human Factors, Psychology, HCI/Computer Science, or other related fields or equivalent practical experience

– 5-8 years of experience

– Experience with one or more of the following methods: usability studies, concept tests, benchmarks, diary studies, interviewing consumers (aka user interviews), field research, surveys.

– Detail-oriented and ability to work independently on a variety of tasks

– Strong oral and written communication skills.

– Effective interpersonal, communication, negotiation and collaboration skills.

– Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.

NICE TO HAVE – M.A/M.S./Ph.D. (completed) in Human Factors, Social Sciences, Human-Computer Interaction (HCI), Computer Science, Product Design, or other field

– Strong knowledge of experimental design and statistical analysis

– Technical aptitude, familiarity with basic graphic and video editing tools preferred.

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