Title: Research Program Manager
Duration: 12+ Months (medical, dental, vision benefits offered)
The Customer Insights and Analytics team develops insights on the customer that help shape our client’s products as well as the marketing of those products. They work internally with teams across the organization, as well as in close collaboration with outside retailers, operators, researchers, and many others, to bring their shared vision to life.
As the Research Program Manager, you will be a part of the Customer Insights and Analytics team’s Research team. The Research team plays a critical role in developing and implementing the company’s hardware and services vision.
Our client’s projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager, you lead complex, multi-disciplinary projects. You plan requirements with internal stakeholders such as Product Managers, Product Marketing Managers, Go to Market managers, and Operations, and act as the glue across researchers to usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks, clearly communicating goals, and finding the right forums and methods to communicate results. This role requires excellent project and process management skills and a track record of demonstrating technical understanding and sound business judgment.
In this role, you will manage our research vendors throughout the research process, setting up briefs and acting as a liaison between our cross-functional partners and our research vendors. You should be familiar with the research process to guide the set up and ongoing management of projects and timelines. As part of the role, you will also be responsible for managing the team’s budget, and vendor agreements. You will build new program operating models and new processes to find efficiency gains. You will also manage an on-site research lab used to execute customer research.
- Support Research team on Customer Insights and Analytics team
- Interface with external vendors’ working teams to manage timelines, deliverable due dates and quality check work
- Drive various stages of the research process and act as stakeholder/vendor liaison, including developing research briefs, setting project goals and learning objectives with internal stakeholders, managing deliverable dates and finding forums to communicate results
- Report on inconsistencies or project risks to internal and external teams to ensure quality work
- Drive agendas, notes, action items and follow ups for internal and external meetings
- Manage budget and vendor agreements
2-4 years or more of experience in project management, meeting management, and/or vendor management
2+ years’ experience in research, preferably qualitative custom research
Proficient in Google docs, sheets, slides (relevant Microsoft experience will suffice)
Proactive self-starter Highly organized with an extreme attention to detail and rigor for process
Executive presence to actively manage and run cross functional meetings
Provides clarity to chaos and thrives in ambiguous situations
Experience working at a market research firm or insights division within a company
Ideal if candidate has some retail and/or technology/telecom experience
Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.
Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis Creative is an Equal Opportunity/Affirmative Action employer
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