Marketing Manager (Loyalty & Retention)

Synergis Creative

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Title: Marketing Manager (Loyalty & Retention)

Location: San Francisco, CA

Duration: 12+ Months (medical, dental, vision benefits offered)

As the Marketing Manager for Store Loyalty & Retention Marketing, you will execute strategies that drive measurable growth in customer loyalty and retention for Devices & Services products. You will work closely with stakeholders across marketing, product, customer experience, support and engineering teams, as well as outside agencies/vendors, to strategically design and deliver communications and experiences that educate, inspire and delight customers across multiple touchpoints. You’re an expert at juggling multiple priorities and managing input and expectations across key stakeholders. You are equally comfortable writing copy and reviewing creative designs as you are drawing actionable insights from analyzing data. You thrive in a rapidly changing industry and lead cross-functional teams through influence. You demonstrate problem-solving leadership with limited oversight. This role is part of a fast-paced marketing team where strong business strategy and communication skills are critical to success. You are a driven, problem solver and exceptional marketer with proven ability to multi-task and execute global campaigns in an e-commerce channel.

Skill/Experience/Education

Mandatory

BA/BS degree or equivalent practical experience.

5 years of loyalty or retention marketing experience.

Experience developing programs focused on deepening customer relationships.

Experience with customer-centric marketing, customer insights, events best practices, and digital marketing strategies.

Desired

Exceptional interpersonal and written/verbal communication skills.

Ability to operate independently and efficiently with effective strategic thinking, problem-solving, and analytical skills.

Strong leadership experience and presence, comfortable presenting ideas and work to leadership.

Experience successfully collaborating with cross-functional teams.

Experience managing creative agencies in the design and development of digital campaigns across multiple geographies.  

Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.

Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis Creative is an Equal Opportunity/Affirmative Action employer

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