Director Internal Communications, Technology

Synergis Creative

Director Internal Communications, Technology

Newark, NJ

6+ month contract (potential to extent)

Job Description

The role of Director, Internal Communications – Technology. This position will report to the VP, Internal Communications and will play a vital role in informing, engaging and inspiring Tech employees.

This role will have responsibility for supporting internal and leadership communications initiatives for the Tech team. The primary focus will be to ensure that Tech leadership at all levels have the tools, information and training they need to cascade information to their teams on a regular basis. This is a collaborative role to coordinate Tech communications efforts, collect and share best practices and/or success stories and provide strategic communications counsel to Tech leaders. The role requires good communication and presentation skills (both written and oral); experience and understanding of the Tech industry and the evolving organizational and communications landscape that injects cross-cultural sensitivities at every stage.


The ideal candidate has experience working within technology teams and is able to build effective working relationships across the Tech organization. Being able to work successfully in a team environment but can individually react with appropriate urgency to situations that require a quick turnaround is essential for the role. The successful individual will have passion for helping to foster employee engagement as well as an enthusiasm for our disruptive, high-energy technology-driven culture. A high level of integrity and discretion in handling confidential information is critical in this role.


Major Job Responsibilities:

  • Partner with our HR team and Tech leadership to develop and implement a communications strategy that drives engagement within Tech to further connect employees with our Tech leaders and overall Company priorities and activities.
  • Support the development and implementation of a comprehensive Tech communications plan for the remainder of 2020, in alignment with our overall global HR and internal communications strategy and plans. 
  • Serve as a communications business partner to the Tech Leadership team, Tech Chief of Staff and HR leaders, including participating in strategy sessions, providing support for presentations, message development and other internal outreach and sharing best practices.   
  • Establish a clear cadence and calendar for all Tech communications programming, in coordination with the HR Business Partner and Internal Communications team, and contribute to the overall global internal communications cadence and message development.
  • Ensure the voice of our People Principles and our desired culture are reflected in all communications in a balanced and relevant manner.
  • Adapt messaging and communications vehicles and formats as needed, including identification of new communications channels, to ensure messages are timely and relevant.
  • Help identify ways to measure the effectiveness of Tech communications efforts through the use of existing tools or finding new measures.


Key Skills and Abilities:

  • Written communication—strong writing and proofreading skills, ability to vary writing style to meet needs, presents data effectively.
  • Oral communication—speaks clearly and persuasively; possesses ability to engage others; listens and gets clarification; responds well to questions; actively participates in meetings
  • Technical skills—strong Word, Excel and PowerPoint ability are required. Experience with intranet platforms such as SharePoint, ability to use visual concepts, graphic design or HTML are a plus.
  • Strong organizational and project management skills with the ability to influence stakeholders.
  • Good understanding of internal communications and how the communications landscape relates to Tech organizations in order to drive employee engagement.
  • Enjoys working with people and has the capacity to work across teams. Understands diplomacy, and discretion with the ability to handle confidential information.
  • Must be able to thrive in fast-paced environments, be able to manage through ambiguous and complex settings and change course quickly if necessary.
  • Passion for our People Principles and core mission to improve lives through storytelling, the company’s commitment to urban revitalization and its disruptive, technology-driven culture.


Knowledge and Skills/Education and Experience:

  • College degree in social sciences, humanities, or a related field required
  • 8-10 years of work experience in a global / matrixed business environment, with some in the Tech industry and/or working with a Tech team
  • Experience working in a cross-functional environment that appreciates different perspectives and collaboration
  • Adept at using and/or experimenting with communication technologies 
  • Experience training Tech leaders to be more effective communicators
  • Willing to roll up one’s sleeves and get work done, even when outside the scope of the job