Customer Communications Strategy & Operations Senior Manager

Synergis Creative

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Customer Communications Strategy & Operations Senior Manager

6-month contract w/ potential for extensions or conversion perm (full medical, dental and vision benefits offered)

Atlanta, GA (remote start)

This role is responsible for the communications strategy for key
operational communications across the organization.  In this role, the
individual will report to the Director of Consumer Product Marketing
Operations and work collaboratively across marketing strategy, product, customer
care, technology, creative and execution, analytics, digital and other teams
to develop and execute a holistic, customer-first communications strategy
that supports our business objectives and brand promise.  

Primary
Responsibilities and Essential Functions

·         Owns
the communication strategy (inclusive of timing, tactic, frequency, volume,
and messaging) for 1:1 operational communication related to paying journey,
field service, sales, and others. 

·         Supports
a unified customer communications strategy by leading the intake and
governance of new notification communications.  Includes identifying
potential collisions and facilitating necessary
adjustments.   

·         Collaborates
with Marketing, Product, Care, and Digital teams to garner consensus on
customer communication priorities for an integrated, strategic communications
plan that supports business initiatives.  

·         Collaborates
with Customer Journey Experience teams to ensure communications strategy
aligns with frictionless customer experience (minimize pain points,
streamline communications).  

·         Partners
with Analytics team to identify advanced reporting needs. Analyzes
performances trends, CX insights and best practices to provide ideal state
including optimization recommendations (test and learn,
start/stop/continue). 

·         Works
closely with Martech, application owners and Technology teams to advance new
marketing tools/technology capabilities for optimal program execution

·         Management
of Opex and Capex; includes identifying opportunities to reduce direct
marketing costs, execution costs and transactions 

·         Effectively
manages in a matrix working with strategic and creative agencies, technology
partners and supporting team members.  Initially is an individual
contributor with potential for a direct report in the future. 

Skills
and Qualifications 

Minimum Qualifications

·         7
or more years of experience required in related field (Marketing,
Communications, etc.)

·         5
or more years of experience required if candidate possesses a related
advanced degree

·         Experience
developing and managing marketing programs and working with technology, execution,
and analytics teams

·         Strong
understanding of marketing program best practices (inclusive of strategy,
creative and execution)

·         Strong
collaboration and consensus building skills.  Excellent verbal, written
and presentation skills.   Process orientation, ability to multitask
and work effectively in a heavily matrixed environment.   

·         Working
knowledge of key operational communications

·         Strong
financial acumen and understanding of operations

·         Requires
strong knowledge of Microsoft Word, Excel, PowerPoint, Teams, Workfront and
Quickbase 

Preferred Qualifications

·         BS/BA
degree in related discipline strongly desired (i.e., Marketing, Business,
etc.).  

·         3
or more years of experience in a management role or leading cross functional
projects preferred

·         Working
knowledge of key operational communications

·         Experience
in telecommunications industry desired

Apply directly through our website, or if interested, please send your resume and contact information to Madison at madison@synergiscreative.com

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com

Synergis is an Equal Opportunity/Affirmative Action employer.

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