Title: CRM Operations & Analytics Manager
Location: Mountain View, CA
Duration: 12+ Months (medical, dental, vision benefits offered)
As a CRM Operations and Analytics Manager, you will oversee rolling out communications which reach millions of consumers across the globe and customize the way we communicate with our members across channels. You will be responsible for the production, quality control and monitoring of end to end lifecycle programs that delight people and move them across the marketing funnel. You’ll leverage data to derive quantitative insights that drive business decisions across functions and manage operational excellence to help streamline and scale comms processes to reach more people.
In this role, you’ll document campaign requirements and scrutinize campaign workflows to make sure the right people get the right message. You’ll improve our process, and simplify our internal comms process across fellow marketers, engineers, vendors and creative agencies. You are a quick learner, and have an analytical mindset to report back on successes, and make suggestions on ways to save on operational costs. You must show initiative, demonstrate excellent problem-solving skills, and have the ability to multi-task and execute global campaigns in the subscription space. You’ll have an opportunity to make a direct impact on customers as well as the future of a rapidly growing program.
You will be responsible for ensuring optimal collaboration and project execution across all key functional stakeholders. You are passionate about delivering an excellent end-end customer experience, achieving business as well as product results, and working with multiple external and internal partners.
The ideal candidate will be a detail oriented, analytical problem solver, with the ability to create structure out of chaos. In this critical role, you will have an opportunity to make a direct impact on the company's process for rolling out and streamline communications to millions of users around the world.
BA/BS degree or equivalent practical experience.
+5-7 years of experience in lifecycle marketing and CRM, including domain expertise in email, push, in-product, etc.
Experience managing multiple global projects simultaneously.
Experience with customer insights, email, push notifications, and other digital marketing strategies.
Experience rolling out data-driven marketing campaigns using iterative A/B test designs.
Strong in analysis and measurement of email campaign success and segmentation.
Ability to design concise, visually appealing, slides for reporting and analytics purposes.
Attention to detail
Organization, create structure out of chaos and create processes that scale
understands internal tools used for CRM launch and development
Strong project management experience, tracking timelines and bringing projects to life with documented timelines and milestones.
Ability to independently lead project plans and balance priorities driving projects to completion
Exceptional interpersonal skills; experience successfully collaborating with cross-functional teams; strong written and verbal communication skills.
Distinctive strategic thinking, problem-solving, and analytical capabilities.
Experience with third-party partnership marketing.
Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.
Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis Creative is an Equal Opportunity/Affirmative Action employer
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