Content Analyst (Detroit)

Synergis Creative

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Title: Content Analyst

Location: Detroit, MI


● Research and resolve all issues related to Terms of Service violations including DMCA, trademark, privacy and legal compliance issues, and false profile claims

● Coordinate with the legal department on time-sensitive investigations

● Effectively identify problems/issues by performing relevant research using the appropriate tools

● Communicate effectively and concisely with customers and internal partners to resolve cases in written form

● Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer care issues)

● Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders

● Maintain and promote a positive attitude while meeting productivity goals

● Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting and other duties as needed

● Answer phone calls and inquiries from Customer Service and other areas within the business

● Travel required (approximately 10% of the time)

Basic Qualifications:

● 1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support

Preferred Qualifications:

● BA/BS degree in a related field

● Experience in online privacy-related projects, program management and customer communication (email, phone and chat)

● Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

● Knowledge of card industry (VISA/MasterCard regulations, privacy issues and industry risk trends)

● Knowledge of social media (and the technologies that support it) and internal systems/software (Intranet, web-based applications)

● Excellent interpersonal, communication and follow-up skills with the ability to explain Internet functionality to customers via telephone and email

● Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research

● Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision”

Synergis Creative ( is a specialized division of Synergis ( that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.

Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis Creative is an Equal Opportunity/Affirmative Action employer

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