Associate Customer Market Manager

Synergis Creative

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Title: Associate Customer Market Manager

Location: Bay Area or Chicago

Duration: 12 Months (medical, dental, vision benefits offered)

Our client was built to help professionals achieve more in their careers, and everyday millions of people use their products to make connections, discover opportunities and gain insights. Their global reach means they get to make a direct impact on the world’s workforce in ways no other company can. They’re much more than a digital resume – they transform lives through innovative products and technology. 

Responsibilities:

– Ensure emails are correctly entered into our email platform, targeting the right audience, and are QA’ed effectively before deploying to customers

– Draft weekly/monthly performance reports that can be sent to leadership to ensure target benchmarks are being met and flag opportunities for optimization/improvement

– Act as a central liaison between the lifecycle marketing and CSO to ensure proper communications, change management, regular updates, and feedback are being funneled across both teams

– Own the ongoing project management, process creation, progress reports, evolution / roadmap, stakeholder management, and transition of email plays from Sendbloom to Responsys

– Provide recommendations on copy & content updates, gaps, and areas of improvement based on email metrics, overall customer engagement, and CSO feedback / best practices

– Own the operational day-to-day of the Lego Program, including Smartsheets process, raising dashboard issues and opportunities with central ops, operational updates to the process and documentation, and partnership with peer(s) to ensure all

plays are successfully sent each week

Basic Qualifications:

2+ years of experience in marketing

Strong organization skills with a keen attention to detail

Proven program management skills in previous roles

Excellent communication, copywriting, and problem-solving skills

Ability to quickly learn on the job and pick up new tools like email platforms

Experience with major email marketing service providers (Mailchimp, Hubspot, etc)

Knowledge of MS Office (Outlook, Excel, Word and PowerPoint)

Ability to build authentic business relationships and effectively deal with relational challenges as they come up

● BA/BS degree

● Experience administering marketing automation or email marketing (e.g. Eloqua, Marketo)

● Proven program management skills in previous roles

● Strong organizational skills with a keen attention to detail

● Proficiency in learning complex software solutions

● Excellent communication, interpersonal, team building and problem solving skills

● Ability to demonstrate resourcefulness, motivation, initiative and leadership

● Ability to build creative solutions and drive results

● Ability to work in a fast-paced, startup environment

Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.

Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis Creative is an Equal Opportunity/Affirmative Action employer

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